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Frequently Asked Questions

We know you may have some questions that may need answered. Take a look at our most common frequently asked questions below for more information on each topic. If there is still something else you have a question about please contact us!

How do I contact Wiggle Your Tail?

Call us at (818) 617-2008 or email us at . If you want to speak to us directly, please call between the hours of 9am – 5pm and we will be happy to speak with you. For any booking requests we prefer email so we can get all the info we need to give you the best service possible. *First time clients may use our contact form or Pet Care Request form on our website.

What services do you offer?

. We offer private dog walking, in-home overnight sittings, pet taxi, medication administration, hotel visits, and more. Special requests? No problem. Just let us know! Our visits may include a walk, fresh water, feeding if requested, treats, cleanup of pet accidents, playtime, lots of loving attention, mail retrieval, plant watering, and trash disposal. Additional fees may apply.

What kind of pets do you care for?

Our pet care professionals have a wide range of experience with an array of pets; dogs and cats, hamsters, birds and reptiles. Just let us know if you have a special pet or unusual needs, and we will do our best to exceed your expectations.

What areas do you service for dog walking and pet sitting?

Wiggle Your Tail services Valley Village, Sherman Oaks, Van Nuys, North Hollywood, Studio City, Toluca Lake, Burbank, Beverly Hills, Hollywood Hills, Hollywood, West Hollywood, Panorama City, Lake Balboa, Encino, Reseda, Tarzana. If we don’t list your city, don’t hesitate to ask us!

What days are you available to take care of my pet?

We provide dog walking and pet sitting services seven days a week, 365 days a year.

What advantages does in-home pet care have over boarding facilities?

In-home pet sittings are geared towards reducing stress and increasing the comfort and happiness of your pet. Your pet may already be dealing with separation anxiety when their loved ones are away, adding an unfamiliar environment could cause a lot of additional, unnecessary stress. In-home sittings also reduce the risk of your pet being exposed to illness, fleas and potential aggression from other animals in boarding facilities. The best place for your pet is always home sweet home!

Do you accept last minute or emergency requests?

We understand life happens. Flights get delayed, work meetings run long, many things can cause your pets to be in need unexpectedly. We will always make every effort to accommodate your emergency pet care needs. Last minute scheduling may not be available at the exact time your pet needs services, we will be there as soon as we can and are happy to clean up any messes that may have occurred as a result of their wait. *A small short notice fee of $5.00 may be applied.

How do you determine what time the sitter will visit my home?

Whether providing daily visits or midday dog walks to your pets, your sitter will aim to keep as close to your pet’s routines as possible. Just let us know the time range you prefer your scheduled visit to take place. When you meet for your initial consultation, you will let your sitter know all you can about your pets’ normal activities, and they’ll do their very best to keep that same routine!

When do I give my key to the pet sitter?

Most clients give their keys at the initial meet and greet consultation before services begin or provide access information to their key lock box if available. If you do not have a lock box, and we have to get the key from you after our initial Meet & Greet, we offer a $20 (each way) pick up / drop off service, or you can drop it off with your sitter before you leave. To help ensure we are best prepared for your visits, we require 2 copies of your keys made available for the sitters. It is vital that you ensure the duplicate key works properly by testing them on your door before handing them over to the sitters. One key will be securely kept at the office for emergency backup purposes, while the second is held with the pet sitters assigned for the duration of your visits.

What is your policy on pet sitting and dog walking when the weather affects visitations?

As long as the weather does not pose a threat to either the pet sitter or the pets, we will certainly stay on schedule to ensure proper care during scheduled visitations. It’s plausible that inclement weather (i.e. heavy rain causing hazardous road conditions) can potentially delay scheduled arrival times. We will do everything we can to keep both your pets and the assigned sitters safe. When such weather conditions (including extreme heat) occur please understand that your dog’s walk may be shortened to only allow for a quick potty break, and leaving towels to wipe down a wet pup during rainy seasons helps keep your home clean. The sitter will always stay with your pets for the duration of the scheduled visit, rain or shine.

How can I help Wiggle Your Tail gain access to my gated or secure access building?

Wiggle Your Tail needs to be given access to any and all doors or gates needed to get to your pets. This includes providing us with gate keys, FOBs/ Clickers, gate codes, and authorizing Wiggle Your Tail’s access with any guarded gates. Not providing us direct access to your home may result in additional fees if the pet sitter is left waiting for another solution.

Where do you walk my dog?

We walk each client’s dog in the comfort and safety of your own neighborhood. We do not gather dogs from different clients and walk them at the same time. We do not take the client’s dog to the local dog park for the safety of your pet. We take pride in believing that our attention to each client’s pet should be focused solely on them.

Do your dog walkers take my dog off-leash during their walk?

In accordance with CA State Laws and for the safety of your dog, Wiggle Your Tail does not offer off-leash dog walking. Dogs may however, be off leash in the privacy of their own yard or secured area on property.

Are there fees for canceling scheduled services?

For all visits, we require that your cancellation request be made before 7am same day to avoid charges. If a same day drop in visit or walk is cancelled after 7am, we will charge a $15.00 cancellation fee for the visit. Sittings, Boardings and Overnight visits require a 7 day notice for cancellation, and will be cancelled at 50% of total charges if canceled thereafter. We guarantee visits on a first come first serve basis, so booking early is in your best interest. Our sitters may change their personal schedules or family commitments in order to be present for an overnight stay or drop in appointment; our cancellation fees help to fairly compensate our pet sitters for the time they reserved.

I allow my cat access to my patio / backyard occasionally, will my pet sitter do this too?

Due to safety concerns of your beloved cat, we generally keep all cats indoors throughout the duration of our visits. If it is insisted that the cat be given dual indoor/outdoor access during or between our visits, we can not guarantee your cat’s return and will not be held liable in the event it does not return.

What kind of time frame do you need for our scheduled dog walking or pet sitting visits? Do you come at an exact time?

We schedule all visits with a minimum of a 1 hour window for our sitter to arrive for their visit (i.e. scheduled time is 1pm, window of arrival time may be between 12:30pm-1:30pm) *Special accommodations may be made by request.

May I give my sitter or dog walker a gratuity?

Absolutely, and it is much appreciated! Our sitters work hard to go above and beyond, and it means a lot to them when they are rewarded for their efforts. You can give gratuities directly to the sitter by leaving out cash, or you may simply add it to your card at the end of your scheduled visits.

Is the information I give to Wiggle Your Tail confidential?

Yes. Wiggle Your Tail is committed to keeping all information we receive from our clients and staff confidential, and will not disclose any of your personal information including your mailing address, phone numbers, and email address. We will only use your information as a means to take good care of your pets and home while you are away. All of our pet sitters have signed Privacy Agreements, and are background checked.

Will I get the same sitter each time I am away?

We believe it is important to have a pet care professional that you and your pets know and trust. Having a dedicated pet professional allows us to provide the most personal custom care possible. We want your pets to feel like their care provider is family. Just another way to maximize the comfort and happiness of your pets while their loved ones are away. However, if your preferred sitter is not available, we have other pet care professionals that would be more than happy to step in. Scheduling ahead of time helps to see the availability of your preferred sitter and gives enough time to meet with a different sitter if they are not available.

Will you take care of my pets without meeting the sitter?

Wiggle Your Tail’s pet care professionals are fully capable of handling care routines that they have not been previously introduced to. As long as we are given proper access to your home, and clear instructions we can start today. That being said we highly recommend and prefer a meet and greet with our clients as this is the best way to assure the safety of your pets, and our pet care professionals.

I have never used an overnight pet sitter in my home. Can you tell me how this service works?

Our overnights start from 9pm-10pm and end at 8am-9am the next morning. Our sitters are given the option to take a brief dinner break, but must be in for the night by 9pm. During overnights, we will do everything you would in order to help maintain your animals’ routines. For more information on what overnights include, please refer to our Services page. If you would like a midday walk or additional time spent with your pet during the day time, we can schedule an additional midday walk accordingly as a drop in visit.

Can I have an overnight sitter stay at my residence if there are other family members or people staying there at the same time?

No. Due to liability issues, Wiggle Your Tail cannot provide overnight pet sitting services if there are other family, room-mates, or other guests in your residence at the time of the overnight stay. There are NO exceptions to this rule. It is for our sitter’s safety and privacy. We can offer drop in visits throughout the day if someone is there as another option.

Do you board dogs in your staff member’s homes?

Yes. We offer boarding services in our own homes, and do not have a boarding facility. All of our care takes place at our staff residence.

What kind of notice do you need for our pet sitting and overnight reservations?

Wiggle Your Taiil generally requires 1-2 week notice for our in-home pet sitting services. Our services are on a first come first served basis so the more notice you provide the better chance you have of booking a pet care professional for the days you need. That also gives us time to set up a Meet & Greet so that we can discuss your pets needs etc. We always try to accommodate all your needs so don’t hesitate to request with less than 24 hours notice.

How are late night returns handled for overnight stays?

Overnights have the arrival time between 9pm-10pm with departure being between 8am-9am the next morning. If you plan to return late night please let us know and we can make arrangements to end the sitting upon your return. The full nights fees will still be charged for overnight sitting that are ended before 8am the following morning.

How are payments handled for walks and sittings?

For individual walks we bill at the end of each service rendered. For recurring walks we bill at the end of each week for prior services rendered. We will never charge a credit card for visits that have not yet occurred. For sittings we require payment before services begin to reserve your request. We do not issue refunds. We will however apply a credit to your account for future services.

What type of payments do you accept?

We accept cash,venmo, paypal, debit, credit cards (Visa, Mastercard, and Discover), ACH Payments and will acquire this from you when booking.

Do you charge a holiday fee?

There is an additional fee over all major national and religious holidays as well as three-day weekends. Wiggle Your Tail will let you know of the applicable fees when you book your service. This helps ensure your sitters remain available for you during popular travel times.

Can you administer medication to my animals while I am away?

Yes, as long as your pets do not pose a threat to the sitter. When you first contact us, be sure to let us know of your pet’s individual medicinal needs so we can provide you with the proper staff member who is able to administer them. Additional fees may apply for specialized or complex medication routines including injections, IVs, or other specialized services outside oral and topical methods.

How will I know how the visit went, and everything that happened with my animals?

For dog walking, you will receive a pet report card along with pictures of your pets experience after each visit. For overnights, we will send you a detailed report in both the evening and morning. For dog sittings, we will send you a pet report card at the end of each night we are in your home. We can also send updates throughout the day if requested.

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